We want to make sure that you are comfortable about your choice to subscribe to Henny & Roo.
If you don’t see the information that you need, email us at email@example.com.
What types of items are included in each Henny & Roo box?
We are chicken owners too, and would never send anything that doesn't get our chicken's cluck of approval. You'll find that we put a great deal of thought, research, and time into the selections for each box. Typically, each box will contain a chicken treat, a medical or health product, a book or magazine, and a couple of fun and useful chicken-themed items for you. Please note that each monthly box is different, and the products shown in images on this site may or may not be included in every Henny & Roo box. We may also make substitutions based on product availability.
Do your boxes sell out?
Yes, sometimes we underestimate just how excited our fans are about our boxes. If we are sold out, you can usually purchase a subscription for the next month's box, and we will indicate this on the home page. If you'd like a box right away, check our Shop for past month boxes and other gifts.
How is my Henny & Roo box shipped?
Our monthly boxes are shipped DHL E-commerce to addresses in the United States. We do not ship internationally at this time.
When will my Henny & Roo box arrive?
We ship the first week of each month. Orders must be placed by 12pm Central time on the 4th day of each month in order to receive that month's box - unless we are sold out, in which case, you will receive a Welcome Box, and then the following month's box. Orders placed after 12pm Central on the 4th day or after will receive the next month's box. Your box will take 2-8 days to arrive, and you will receive tracking information via email as soon as your box ships.
Can I return my box?
Subscription boxes cannot be returned, sorry. Please contact us at firstname.lastname@example.org with any concerns about the contents of your box.
How does the subscription billing work?
You are able to purchase subscriptions on a 1, 3, 6, or 12 month payment cycle, and you will be billed $35.90 ($29.95 + $5.95 for shipping) with your initial purchase. Subscriptions automatically renew, and your credit card will be charged $35.90 on the 15th of the month based on the subscription plan you choose until you cancel. Coupon code savings are only applied to your first subscription, not renewals. For example, if you select our month-to-month payment plan, any promotional discounts will only apply to the first box. If you select our 6 month plan, the discount applies to 6 boxes. Contact us at email@example.com with any questions regarding your billing.
How do I stop the automatic renewals? Easy! Just log in to your account. From there you can edit the subscription or cancel your next renewal. No worries or hassles. We are sorry to see you go but, we'll be right here if you need us again. You can also skip a month from your account page.
Please note: If you cancel after the 15th of the month, your next box will still ship, but your subscription will not automatically renew. Cancelling does not stop any scheduled shipments you may have, it will just cancel the auto-renew. For example, if you subscribe for a 3 month plan, and cancel after the first month, you will still receive the remaining two boxes in your subscription but your subscription will not automatically renew.
I want to be a brand ambassador. What's next?
If you have a Facebook page or group, or Instagram page with more than 10K followers where you post primarly content about chicken keeping, shoot us an email at firstname.lastname@example.org.
I have a product I think Henny & Roo customers would love. Who do I contact? Awesome! Email us at email@example.com with product details and request our Vendor Participation Information Sheet. If your product is too big or heavy to be included in our boxes, we will consider your brochure (a fee applies).