We want the best for our girls, so we carefully select the best for your box. Here's
a little bit about us, and some frequently asked questions about Henny & Roo
We do our best to take care of our nine - feed them organic food, fortify their coop against predators, and throw them some treats every once in a while just to watch them go crazy. If you're like us, you like to try new products that contribute to the health and happiness of your chickens, and get some fun surprises for yourself too.
We shipped our first box in January 2016, and we love this business and all of the awesome chicken keepers and wonderful producers of fine chicken goods. We're grateful to have the opportunity to bring both together in the Henny & Roo subscription box.
Every item, be it for the chicken or the human, has been carefully researched and thoughtfully selected. We want you to smile each time you open the box, and happily share it with your flock. If you have any questions about any of the items in the box, please feel free to contact us at email@example.com. Thank you for your purchase!
We want to make sure that you are comfortable about your choice to subscribe to Henny & Roo. Here are some of the most asked questions. If you don’t see the information that you need, or email us at firstname.lastname@example.org and we will answer you as quickly as we can.
What types of items are included in each Henny & Roo box?
We are chicken owners too, and would never send anything that doesn't get our chicken's cluck of approval. You'll find that we put a great deal of thought, research, and time into the selections for each box. Typically, each box will contain a chicken treat, a medical or health product, a book or magazine, and a couple of fun and useful chicken-themed items for you. Please note that each monthly box is different, and the products shown in images on this site may or may not be included in every Henny & Roo box. We may also make substitutions based on product availability.
Do your boxes sell out?
Yes, our boxes sell out often. If we are sold out, you can usually purchase a subscription for the next month's box, and we will indicate this on the home page. If you'd like a box right away, check our Shop for past month boxes and other gifts. Some of our vendors, especially those who make handmade items, require a long lead time so we need to determine monthly quantities far in advance. Sometimes we underestimate just how excited our fans are, and sell out quickly.
How is my Henny & Roo box shipped?
Items are shipped via USPS Priority Mail to addresses in the United States. We are not shipping outside the U.S. at this time.
When will my Henny & Roo box arrive?
We ship the first week of each month. Orders must be placed by 12pm Central time on the 4th day of each month in order to receive that month's box - unless we are sold out, in which case, you will receive a Welcome Box, and then the following month's box. Orders placed after 12pm Central on the 4th day or after will receive the next month's box. You will receive tracking information via email as soon as your box ships.
Can I return my box?
Subscription boxes cannot be returned, sorry. Please contact us at email@example.com with any concerns about the contents of your box.
How does the subscription billing work?
You are able to purchase subscriptions on a 1, 3, 6, or 12 month payment cycle, and you will be billed $35.90 ($29.95 + $5.95 for shipping) with your initial purchase. Subscriptions will automatically renew, and your credit card will be charged $35.90, on the 15th of the month based on the subscription plan you choose until you cancel. Coupon code savings are only applied to your first subscription, not renewals. For example, if you select our month-to-month payment plan, any promotional discounts will only apply to the first box. If you select our 6 month plan, the discount applies to 6 boxes. Contact us at firstname.lastname@example.org with any questions regarding your billing.
How do I cancel my subscription? Easy! Just log in to your account. From there you can edit the subscription or cancel it. No worries or hassles. We are sorry to see you go but, we'll be right here if you need us again. You can also skip a month from your account page.
Please note: If you cancel after the 15th of the month, your next box will still ship, but your subscription will not automatically renew. Cancelling does not stop any scheduled shipments you may have, it will just cancel the auto-renew. For example, if you subscribe for a 3 month plan, and cancel after the first month, you will still receive the remaining two boxes in your subscription but your subscription will not automatically renew.
I want to be a brand ambassador. What's next?
If you have a blog or social media site with lots of followers who you think will love the Henny & Roo box, shoot us an email at email@example.com.
I have a product I think Henny & Roo customers would love. Who do I contact? Awesome! Email us at firstname.lastname@example.org with product details.
My product is to big or heavy to include in a Henny & Roo box. Can I get a flyer inside?
Possibly, if your product is relevant to backyard chicken keepers. A fee applies. Contact us at email@example.com and send a copy of your advertisement for review.